QESCO Complaint System 2023

For any power interruption, the QESCO complaint system is live 24/7. Customers can register their issue at the helpline number 118. However, to improve customer service, QESCO (Quetta Electric Supply Company) complaint system has multiple options for communication with the consumers. Similarly, they also have a QESCO online bill system by which you can download your QESCO electricity bill on your smartphone or laptop.

Ways to Launch QESCO Complaints

There are three ways by which you can get in touch with the customer support representative of QESCO for registration and resolution of your complaints. 

QESCO Helpline Number

The easiest and most convenient method of raising complaints to QESCO authorities is via WAPDA helpline Number 118. You can contact the customer support officer by 118 from your smartphone or landline. Whether your issue is related to a billing error, supply failure, or transformer fire, the quickest way to register a complaint is by dialing the helpline number.

QESCO Customer Service Center

If your complaints are not treated on call, you can visit QESCO customer support offices to raise your objections. Just go to the nearest office, meet the person in charge, discuss your issue and submit your formal complaint to the QESCO management. In particular, there are two customer support offices present in Quetta.

QESCO Service Center in Liaquat Bazaar

QESCO Headoffice and Complaint Center

QESCO Portal

You can access the complaint portal via the QESCO website, for which you need to click the button below

To raise the complaint, you need to follow these steps:

This way, you can raise your online complaint via the QESCO complaint portal. However, there is a single window called the Customer Complaint Management system (CCMS) for all the distribution companies under WAPDA. 

At CCMS, you can raise significant problems that aren’t resolved by any of the above-mentioned methods. WAPDA directly monitors the complaint management system, and it deals with Line complaints, Non-line complaints, and Lead and connection requests.

Launching a complaint via the CCMS portal is quite easy; you can check the detailed process on our website here. In addition to it, you can track your complaints also from the same portal by entering your reference number. Click here to visit the CCMS portal.

Frequently Asked Questions – FAQs

Final Words

The quickest channel to raise your QESCO complaint is helpline 118. However, if you are not satisfied with the helpline’s response, you can submit a written complaint on the QESCO portal and, later on, WAPDA centralized CCMS portal.