HESCO Complaint System

Customer satisfaction is a top priority for every utility company, as with HESCO Complaint Department. As a power distributor, HESCO is committed to excelling customer expectations. However, to improve their service, they are ready to encounter your complaints and resolve them as soon as possible. HESCO also allows you to check your HESCO Online Bill

There are multiple ways of launching complaints, which include verbal and written complaints. For minor issues, you should raise verbal complaints first and then go to written complaints; however, for major technical problems, you should submit written complaints as the accuracy of information provided in written complaints helps to resolve them promptly.

Complaints via HESCO Helpline:

If you encounter power failure or tripping, or in case a fire erupts in a transformer, then you should immediately contact the HESCO helpline.

For immediate complaints, call on helpline 118 from your mobile or landline. A HESCO representative will listen to your problem and provide you with a complaint tracking number. If your complaint is not resolved in the estimated time, then you can track your complaint status by that tracking number.

Complaints via HESCO Email System:

As mentioned earlier, you should first try to contact HESCO through helpline 118; however, if your complaint is not resolved and you see the authorities take no fruitful action, then you can escalate your complaint by emailing them at Email [email protected] by addressing Head, Quality & Assurance.

Complaints via HESCO Online Portal System:

If you encounter a significant problem, the best option is to raise the issue via the HESCO Online complaint portal. The method to submit online complaints is discussed in the Process heading. Click the below button to navigate directly to the complaint initiating steps.

There are three major categories in which you can submit your complaints.

To identify the pinpoint issue, you can select a subcategory from each major category.

Line HESCO Complaints:

For line complaints, you as a consumer can further select the exact issue you are experiencing, be it related to a Power outage, phase issue, or tripping due to a transformer. We have provided you with a list of subcategories from which you can identify your line HESCO complaints and submit them to authorities.

Non-Line HESCO Complaints:

Issues related to defective meters, electricity theft, and erroneous billing comes under this category. Most of the consumers face errors in HESCO bills. Therefore they can select this category to submit their complaint. A list of all the subcategories is provided under:

Leads/Requests:

This category is not directly related to complaints; instead, it is more related to requests like new connection, transformer addition, and change of sanctioned load. For example, consumers can raise requests for new connections through this menu. However, a few more request is part of this category which is listed below:

Process of Initiating HESCO Online Complaint:

FAQ – Frequently Asked Questions:

Conclusion:

To summarize we recommend you raise the HESCO complaint through the 118 Helpline. If you do not get the initial response then move towards the Email system and finally towards the HESCO Online complaint system if your issue is not heard after the above two methods.