FESCO Complaint System 2023
Launching an electricity failure complaint is pretty simple and easy. You can dial the FESCO complaint cell toll-free number 041-118. However, if the 118 helpline representative does not address your complaint, then you have the option to submit the complaint online at the Complaint Management Portal
FESCO also has an e-bill service from which you can extract your FESCO bill easily. Click the button below to fetch your online bill now:
Ways to Launch FESCO Online Complaint
There are numerous ways to raise complaints about electricity supply failures. Depending on the scope and criticality of the issue, you can opt for any option you like. However, we recommend you first go for a verbal complaint and, if not resolved, go for an online one.
Complaint via FESCO Helpline
For any complaint, be it regarding power failure, overbilling, or fire hazard, you should contact FESCO via helpline number 118. If your call is not responded to on the helpline, you can get the head office landline number:
In both scenarios, the help desk representative will listen to your issue and provide you with a FESCO complaint tracking number for further inquiry into your complaint status.
Complaint via Email
If your complaint is not addressed and resolved via the helpline number, then you can generate a written complaint by sending an email to the official complaint email ID:
Suppose you don’t receive any response from the above mail, or your issue is not resolved satisfactorily. In that case, you can escalate your matter to the Head of CCMS (Customer Complaint Management system) Quality assurance via email at:
Complaint via FESCO online CCMS Portal
You can use this medium to raise your complaint if you are not entertained or responded to by the above two channels. The method to raise a complaint on the CCMS (Customer complaint Management System) portal is explained below. However, you can access the portal by clicking the button below:
Method to Launch complaint Via CCMS portal
Details of each complaint category are discussed later in the piece.
FESCO Complaint Category
When selecting the complaint category, you have three options. Details of each complaint category are described for your better understanding.
- Line Complaints
- Non-Line Complaints
You can select a sub-category from each major category to identify the pinpoint issue.
All the power failure or tipping-related issues and problems a consumer experiences fall under the Line complaints category. Below is the list of complaint types you can select under the line complaints category.
If consumers face issues related to electricity theft, overbilling, or defective meter performance, they can select Non-line complaints. Several other issues lie under the category of the non-line complaint, whose details are provided below:
This category is more related to customer facilitation in terms of electricity connection requests, change of sanctioned load, or transformer removal/addition. However, there are also several other requests which FESCO consumers can raise under this category. All of them are listed below:
Complaints to Wafaqi Mohtsib
The last resort to raise your complaints is Wafaqi Mohtsib. If your complaints are not resolved, or the FESCO complaint cell doesn’t take any action, you can reach them with your issue. Moreover, if you receive any threatening or harassing words from FESCO employees, you should raise your voice to Mohtsib-e-alaa.
FESCO has a dedicated representative of Wafaqi Mohtsib whose contact details are as under:
In addition to it, there is an online portal of Mohtsib to launch your grievances and complaints which can be accessed from the button below:
Frequently Asked Questions – FAQs
How do I complain to FESCO?
You can complain to FESCO via helpline 041-118 or their online customer complaint management system.
How can I register complaint in Wapda?
To register your complaint in WAPDA, you can use the CCMS portal.
How do I send a message on 8118?
Just write your issue in the text box of your SMS along with your FESCO bill reference number and input 8118 in the recipient options.
What is online complaint management system?
The online complaint management system is the state-of-art complaint portal by WAPDA. You can raise your issue on this portal and track their status online.
The quickest and easiest way to raise your FESCO complaint is through a phone call to helpline 118. However, a more sophisticated but effective way of launching complaints is via the CCMS portal. The consumers also have the option to contact the FESCO team via email as well.